Where are you physically located?
We are based in Clovis, California, in Fresno County.
It's been like a week now where is my order?
It takes 3-5 business days to process your order in-house, which means before it is picked up by the USPS. Do not hesitate to give us a call if you’re anxiously awaiting that great Cardigan to arrive, and we can tell you what date your order will ship via USPS. 1-559-326-0130. You will receive a tracking number with your shipping confirmation via email once your order is shipped.
I still see my item for sale on the website. Is there a problem with my order?
Most likely there isn't a problem. As long as you received an order confirmation for the item(s) when you placed your order there isn't a problem, and we just haven't placed it in the sold items category on the web store yet. Don't worry, any item you received order confirmation for is not available to anyone else, and a notice appears stating that item is no longer available if anyone tries to add it to their shopping cart.
If you did not get an order confirmation, then your order did not go through, and you will need to contact us right away, because any item(s) in your shopping cart will still be available for purchase. 1-559-326-0130. An item only becomes unavailable for someone else to purchase when you receive order confirmation.
I want to order an item but it says the item is not available. Do you still have it?
Unfortunately no. That notice means that item has been sold.
Can I have my money back if the item I order doesn't fit me?
We do not give cash back on returned items. If you decided to return an item, and it meets with our return policy guidelines, you will receive store credit. I can certainly appreciate this concern being that this is an online store and you cannot try the garment on so I take extra time and care to list all measurements and details in every item's description to avoid this problem. It is your responsibility as the consumer to read the description and compare the measurements listed with your own. Please contact us with any questions prior to purchasing an item. We suggest you compare our measurements with a similar garment you own. You can also compare it to your body measurements. If you do not know your measurements please see our instructions on taking your measurements in our "Size Charts/Measurements" section. There are links all over the store to get to this section.
I saw a gorgeous vintage dress I want, but you have it priced at like $50. Can you give me a deal, just this one time?
We love giving deals, and that's exactly what we do here at Retro Kitten Apparel, but we have already listed each garment at our lowest price. May we suggest our "Refer-A-Friend" program. Details are listed one level up in our "Members" and "Refer-A-Friend" programs section. We also have a lay-away, and instructions for that program are listed in it's respective section as well.
If this is a thrift shop why are your prices so high?
Those of us who live in big cities in California already know these are standard Retro and Vintage second hand store prices, and, Retro Kitten Apparel is still the lowest priced, and the only, online Rockabilly, Pin-up, & Punk re-sale store. However, I will explain why we cannot charge $2 for a top, $4 for some pants, etc. We drive hundreds of miles to many thrift shops, second-hand stores, vintage stores, swap meets, yard sales, etc., and spend hours upon hours combing through every isle, rack, and pile to weed through some of the ugliest, most horrid "fashion" garments, and hand pick every item we carry. We inspect each item thoroughly for any flaws, missing buttons, holes, broken zippers, stains, smells, etc. so you don't have to. Retro Kitten stands firm to genre, and sub-genre specific styles and we have them all right here in one convenient online web store so that you can get comfy in your cozy PJ's if you want and with the click of a few buttons, and let's not forget the measurements, order any category of merchandise simply, easily, and hassle-free from your bedroom. We love our customers, and this job, and hope to have a little something special for everyone. Enjoy!